Support

Watch how-to videos, explore FAQs, or submit a service request to our customer service team. We’re here to help.

Helpful Tips

These how-to videos will make operating and maintaining your product easy.

  • Maintenance Tips

    Once your windows are installed, you'll want to care for them so they look great for years to come.
  • Dealing with Seal Failure

    Windows that appear foggy may be suffering from seal failure. Learn what causes this issue and how you can fix it.
  • How to Fix Dropping Windows

    Fixing a window that won't stay up is easy and only requires a screwdriver.
  • How to Operate Single-Hung or Double-Hung Windows

    Learn how to operate your new single-hung or double-hung windows.
  • How to Operate Sliding Windows

    Learn how to operate your new sliding windows.
  • How to Control Condensation

    Do you have condensation on your windows? Find out why, and learn how to control indoor humidity in this video.

Do you have specific questions about operating and maintaining your new windows? Get in touch with us.

Locate A Serial Number

If you need service, please locate the serial number on your window before you contact support.

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If you have questions, we have answers.

Frequently Asked Questions

  • Window World prefers payment by check, however Visa, MasterCard and Discover are also accepted. Window World Financing and various financing programs are also available.

  • The majority of our windows are installed from the inside. In certain situations, we may be required to install from the outside.

  • Window World installs windows year round. A standard installation will take only one day. Our installers install one window and at a time and are trained to close any doors to the room they are working in to minimize heat loss.

  • Please remove your curtains, blinds, and/or window treatments. Security devices should also be removed or deactivated by your security company. Please provide the installer with a clear path to the window by moving any personal items or furniture that is in front of the windows. It is also advisable to remove all wall decorations from the walls close to the windows.

  • Your windows will be installed within 4-8 weeks from the date of the final measurement. The installation time varies based on the type of window being installed and the type being removed. Normally it takes about 30 minutes per window. Trims and other work will require additional time to complete. A job is typically completed in a single day.

  • Window World replacement windows come with a limited lifetime warranty for residential properties. Contact us for more details.

  • We remove all debris from your property and dispose of it.

  • We highly recommend that you go to the“Support” section of our website. Most of the problems are easily corrected and do not indicate that there is a problem with your window. The website contains a number of simple solutions and videos to help you correct most of these problems. It also provides you with instruction on how to care for your windows. If the problem is not corrected using these instructions, the website will guide you to fill out the proper form, which will allow us to get the parts you need. Finally, you can either email us or contact us via phone.

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